How do I return an item?


If you are not 100% satisfied with your purchase from ISWMENSWEAR.COM you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) *THIS DOES NOT INCLUDE SHIPPING AND HANDLING*. 

The customer will be responsible of any shipping and handling cost when returning or exchanging any item(s). 


In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. If you created an online account at time of checkout, you can easily request an RMA number by emailing webinfo@iswmenswear.com If you checked out as a guest and you do not have an online account, please email or call customer service and a customer care specialist will promptly provide you with your return authorization number.

Once you receive your RMA number, please include your RMA number with your returned items and send the package to:

1621 N. Central Expressway

Richardson, TX 75080
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Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc)  so you can keep track of your return. Make sure to email the tracking number to webinfo@iswmenswear.com

Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility). Note: the refund may take up to seven business days.




How does shipping charges work with exchanges or returns?


If returning an item to ISW Menswear (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us




How long do I have to return an item?


All returns and exchanges must be received by our returns department within 30 days of receiving your order.

(NOTE: Our manufacturers enforce a strict 30-day return policy with all garments. Therefore, we cannot issue any return authorization numbers if you attempt to return an item after the 30-day period. We do value your business and will always try to assist our customers in every way possible; however, the implementation of the 30-day return policy is something that we, as a company, cannot get around. We hope that you enjoy your formal wear purchase and trust that if you do need a return/exchange, you will be sure to keep the 30-day return policy in mind. Once again, we find it important to stress that if the 30-day return period elapses, we will not be able to issue a return authorization number.)




How long does it take for me to receive my refund?


It may take 5-7 business days for your return to reach our ISW Menswear Customer service Toll Free number: 1-844-577-4039 or email us at webinfo@iswmenswear.com Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment. Although this process normally takes less than a week, please allow up to 10 days for us to fully process your return. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.




I already wore an item to an affair, but now I don't think I want it anymore.  Can I return it?


No. We will not accept returns on items that have been worn or altered in any way. Tags must still be intact and items must remain in their original packaging.




I need to exchange an item for a different size or style.  Will you send the new size/style out to me immediately or do you first wait to receive my original item before sending out the new exchanged item?


Exchanges are handled as new orders. For this reason, we will process and ship your new order immediately. We will not wait for your return items before processing your new order. Once we then receive your returned items, we will apply the refund back to your credit card for the items from the initial order.
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I ordered a package deal, but I want to keep some of it and return the other part of it.  Can I do this?


Yes, you may keep and return whatever you wish. However, please keep in mind that because the item(s) were part of a discounted package deal, we will need to adjust the pricing for those item(s) you are keeping to match their respective individual prices on our site. You will be refunded the difference.
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Questions About returning a specific Item? -- Returns / Restocking Fees:

Suits / Coats/ Shirts / Accessories

 

 

Please Contact our ISW Menswear Customer service Toll Free number: 1-844-577-4039 or email us at webinfo@iswmenswear.com