Customer Service

Our Exchange policy

We want our customers to be 100% satisfied with their purchases. If you are not completely happy with your garment you may return your items to our returns department. We will gladly accept returns and exchanges under the following policy:

Return Address Please send all returns and exchanges to the address below:

ATTENTION: Web orders

1621 N. Central Expressway

Richardson, TX 75080


  • When returning an item to ISW Menswear, customers pay for return shipping of said item.

  • Please email tracking number for your returned package to .

Feel free to contact a ISW Menswear customer service representative at the following:

ISW Menswear reserves the right to limit or refuse returns made with or without a receipt due to certain circumstances. These include: unusual frequency, excessive total dollar amounts, and/or returns in multiple store locations.

General Merchandise Exchange Policy

The ISW Menswear General Merchandise policy applies to merchandise that is unwashed, unworn or defective and accompanied by an original receipt under the following conditions:

Valid identification

IN-STORE: (Drivers license, state ID, etc.) is required for all return transactions

ONLINE: Customer information must be entered into computer for each return/exchange transaction. This would include the customer name, address, city, state, zip code and phone number.

Exchanges 14 days from the date merchandise is received

  • Within 14 days from the date merchandise is received customers may return merchandise for a credit, product exchange, or a refund will be issued by the original payment method.
  • Cash refunds only given in amounts of $150 or less at ISW Menswear retail stores.

Exchanges 15 - 45 days from the date merchandise is received

  • Product returned 15 - 45 days from the date merchandise is received customers may return merchandise for credit, or product exchange only.

Gift Receipt Policy

  • Product returned with a gift receipt, a refund will be issued for merchandise credit, or product exchange only.

Sale Adjustment Policy
Unless otherwise stated with individual promotional disclaimers, Bachrach will offer a one-time price adjustment credit for any price changes that occur within 14 days from the date that your merchandise has either shipped from our warehouse, (online and catalog orders) or been purchased in our stores. For an adjustment on store purchases, please bring your receipt into one of our stores or contact Bachrach customer service directly.

Gift Cards Policy

Gift Cards cannot be returned for cash or be applied as payment to a Bachrach charge account. Gift cards are not refundable.

HARD MARKED or CLEARANCE MERCHANDISE Policy : ALL SALES FINAL No merchandise credit, refund, or product exchange of any kind will be offered.