Our Exchange policy
We want our customers to be 100% satisfied with their purchases. If you are not completely happy with your garment you may return your items to our returns department. We will gladly accept returns and exchanges under the following policy:
Return Address Please send all returns and exchanges to the address below:
ATTENTION: Web orders
1621 N. Central Expressway
Richardson, TX 75080
Feel free to contact a ISW Menswear customer service representative at the following:
ISW Menswear reserves the right to limit or refuse returns made with or without a receipt due to certain circumstances. These include: unusual frequency, excessive total dollar amounts, and/or returns in multiple store locations.
General Merchandise Exchange Policy
The ISW Menswear General Merchandise policy applies to merchandise that is unwashed, unworn or defective and accompanied by an original receipt under the following conditions:
IN-STORE: (Drivers license, state ID, etc.) is required for all return transactions
ONLINE: Customer information must be entered into computer for each return/exchange transaction. This would include the customer name, address, city, state, zip code and phone number.
Exchanges 14 days from the date merchandise is received
Exchanges 15 - 45 days from the date merchandise is received
Gift Receipt Policy
Sale Adjustment Policy
Gift Cards PolicyGift Cards cannot be returned for cash or be applied as payment to a Bachrach charge account. Gift cards are not refundable.
HARD MARKED or CLEARANCE MERCHANDISE Policy : ALL SALES FINAL No merchandise credit, refund, or product exchange of any kind will be offered.